Privacy Policy

Last updated: September 29, 2026

Maison Pinault Héritage respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or make a purchase.

1. Information We Collect

When you visit our website, create an account, or place an order, we may collect the following information:

Personal information: Your name, email address, telephone number, and billing or shipping address.
Order information: Details about the products you purchase, your order history, and related transactions.
Account information: If you create an account, we collect the information needed to manage it.
Payment information: Payment details required to process your order. Payments may be handled by third-party payment providers.
Technical information: Information such as your IP address, browser type, device information, and website usage data.

You may place an order as a guest or create an account, depending on the options available on our website.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders.
Manage payments, refunds, and exchanges.
Communicate with you about your orders and customer service requests.
Manage your customer account, if you have one.
Maintain, secure, and improve our website.
Understand how visitors use our website through analytics and tracking tools.
Comply with applicable legal obligations.

We do not use your information to send promotional emails.

3. Payments

Our website offers the payment methods displayed during checkout.

When you make a payment, your payment may be processed by a third-party payment provider. These providers may collect and process payment information according to their own privacy policies and security practices.

We do not intend to store complete payment card details on our website.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support its operation and understand how visitors use it.

These technologies may be used to:

Keep the shopping cart functioning.
Support account login and checkout.
Remember certain website preferences.
Analyze website traffic and visitor activity.
Improve website performance and user experience.

We may use Google Analytics or other analytics and tracking tools to understand how visitors interact with our website.

You can manage cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Where required by law, we will request your consent before using non-essential cookies or tracking technologies.

5. Sharing Your Information

We may share your personal information with service providers when necessary to operate our website and fulfill your orders.

These may include:

Payment providers that process transactions.
Shipping and delivery companies that deliver orders.
Website hosting and technical service providers.
Analytics providers that help us understand website usage.

We may also disclose information when required by law or when necessary to protect our legal rights.

We do not sell your personal information.

6. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including order processing, customer service, accounting, legal obligations, and resolving disputes.

The length of time we retain information depends on the type of information and the reason it was collected.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on the laws that apply to you, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate information.
Request the deletion of certain personal information.
Object to or restrict certain types of processing.
Withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the contact details provided on our website.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization. If you believe a child has provided us with personal information inappropriately, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, or legal obligations.

Any updates will be published on this page with a revised date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact Maison Pinault Héritage using the contact details provided on our website.