Refund and Returns Policy
Last updated: September 29, 2026
At Maison Pinault Héritage, we want you to be satisfied with your purchase. If you are not completely happy with an item, you may request a return within 30 days of receiving your order, subject to the conditions below.
1. Return Period
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, you must contact us within this period and provide your order details.
2. Return Conditions
To qualify for a return, an item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not qualify for a return, except where applicable law provides otherwise.
3. How to Request a Return
To request a return, please contact us with your order number and the reason for your request.
We will provide instructions on how to proceed with the return. Please do not send items back without contacting us first.
4. Return Shipping Costs
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive an item returned without tracking.
5. Refunds
Once we receive and inspect your returned item, we will inform you whether your refund has been approved.
If approved, your refund will be processed using the original payment method, where possible.
The time it takes for the refund to appear in your account may depend on your payment provider or bank.
6. Exchanges
We offer exchanges, subject to availability and agreement with our team.
If you would like to exchange an item, please contact us with your order number and details of the item you wish to receive. We will discuss the available options with you.
7. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We will review the situation with you and discuss an appropriate solution, which may include a refund or exchange, depending on the circumstances and applicable law.
Where possible, please provide photographs of the item and its packaging to help us assess the issue.
8. Non-Returnable Items
Items may be excluded from returns where permitted by applicable law. Any such exclusions will be communicated to customers before purchase.
9. Contact Us
If you have questions about this Refund and Returns Policy or need help with a return, please contact Maison Pinault Héritage using the contact details provided on our website.
We will be happy to discuss your request with you.
